• To Report Fraud, Waste and Abuse
  • Call ECHP's Hotline: (866) 364-1350

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Customer Service

Do you have questions about your coverage or about how our health plan works? If so, please call and speak with one of our devoted, friendly customer service representatives. We're here to help you with all of your health care needs!

Toll-free: (866) 999-3945 / TTY (800) 735-2929
Tel: (562) 343-9710
Fax: (877) 999-3945

During regular business hours ( Monday - Friday, 8 a.m. to 8 p.m. Between October 1 and February 14, representatives are available Monday - Sunday, 8 a.m. to 8 p.m.) - If you leave a message in our voice mail system, please be aware that every attempt will be made to return your call the same day.

After hours - Please leave a message in our 24-hour voice mail system after regular hours. Your call will be returned the next business day.

Here at Easy Choice Health Plan (HMO), our goal is to make your health care experience as EASY as possible. In order to get the most out your health plan experience, we encourage the following:

  • Read through all plan materials to get familiar with your benefits, coverage and exclusions.
  • Learn the proper steps required for obtaining health care through your plan.
  • Attend informational health benefits meetings held by Easy Choice Health Plan (HMO).
  • Take the opportunity to ask questions of the plan representative.
  • Establish a relationship with your primary care physician
  • Don't hesitate to contact Customer Service for answers to your questions or for guidance in the proper use of your plan.

Remember…Health Care is a choice, so make it EASY!